Shipping policy

Last Updated: 09/11/2026

Because Supply Access products are used in food service environments, we are unable to guarantee the hygiene integrity of any item once it has been opened or handled. This shapes our shipping and returns policy below.

SHIPPING

We currently ship within the United States mainland only. We do not ship to Alaska, Hawaii, U.S. territories or international addresses at this time.

All orders are processed and shipped within 1 to 2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Although shipping times vary by location and are estimates only, Supply Access exclusively uses the fastest shipping services through our partner carriers available within your zone, with a standard delivery window of 2 to 4 business days from the date of dispatch. Once your order ships you will receive a tracking number by email. Supply Access is not responsible for carrier delays due to unforeseen circumstances once the order has been dispatched.

Free shipping is included on every Individual subscription and every Bundle subscription. Discovery Box normal price orders are also eligible for free shipping. Discovery Box first purchase orders and one-time purchases are subject to a shipping fee calculated at checkout.

A tracking number will be sent to your registered email once your order ships. If you have not received your tracking number within 2 business days of placing your order contact us at hello@supplyaccess.co.

Supply Access is not responsible for lost or stolen packages once the carrier has confirmed delivery. If you believe your package has been lost in transit contact us at hello@supplyaccess.co within 7 days of the expected delivery date and we will work with the carrier to resolve the issue.

RETURNS

Returns are accepted only on one-time purchases and Discovery Box normal price orders. We accept returns within 30 days of delivery. To be eligible for a return your item must be:

  • Unopened and unused
  • In its original condition with no damage to the box or packaging
  • Returned in the original packaging

The Discovery Box first purchase (discounted trial order) is not eligible for return under any circumstances. Individual subscription orders and Bundle subscription orders are not eligible for return under any circumstances.

Contact us at hello@supplyaccess.co within 30 days of delivery with your order number and reason for return. We will provide you with return instructions. Do not send your return without contacting us first.

Return shipping is the responsibility of the customer. Supply Access does not provide prepaid return labels. We recommend using a trackable shipping method as we cannot be responsible for returns lost in transit.

Once we receive and inspect your return we will process your refund within 5 to 7 business days to your original payment method. You will receive an email confirmation once your refund has been processed.

The following items are not eligible for return under any circumstances:

  • The Discovery Box first purchase (discounted trial order)
  • Individual subscription orders
  • Bundle subscription orders
  • Any product that has been opened, used or damaged
  • Subscription charges for billing cycles already processed if the order has already shipped

Any return that arrives opened, used or damaged cannot be restocked and will be destroyed. No refund will be issued for opened or damaged returns.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or incorrect contact us within 48 hours of delivery at hello@supplyaccess.co with your order number and a clear photo of the issue. We will work with you to find a suitable resolution. Failure to notify us within 48 hours may affect your eligibility for a resolution.

SATISFACTION GUARANTEE

If you are not satisfied with your first subscription order contact us at hello@supplyaccess.co within 7 days of delivery and we will make it right. This applies to your first subscription order only.

CONTACT

For any shipping or return related questions contact us at hello@supplyaccess.co.